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Our rules

Maintenance and support

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Monitoring:

All our projects have to be supported by error reporting tools. Our prefered choices tools are Appsignal for Rails applications and Fabric.io for mobile apps. Error notifications are sent to every project member and the client.

Uptime:

Bugs can be reported via any communication channel we’re using, they must be however officially placed on the development board in primary project management tool. Critical bugs should be fixed as soon as possible when noticed, with the understanding that ‘critical’ limits basic business functionalities.

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The controller of your personal data provided via this contact form is Prograils sp. z o.o., with a registered seat at Sczanieckiej 9A/10, 60-215 Poznań. Your personal data will be processed in order to respond to your inquiries and for our marketing purposes (e.g. when you ask us for our post-development, maintenance or ad hoc engagements for your app). You have the rights to: access your personal data, rectify or erase your personal data, restrict the processing of your personal data, data portability and to object to the processing of your personal data. Learn more.

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